BOOKING PROCESS
Once your booking is confirmed, you will receive a booking confirmation and a QR code for each passenger by email. Please check all details of your booking are correct and contact us immediately should any changes or special requirements be required.
24 HOURS BEFORE TRAVEL
Please ensure all information on your booking is up to date including flight details. If you have any questions or concerns, please contact us. We are here 24/7 to help!
HOTEL / ADDRESS PICK UP
Please refer to your booking confirmation for your pickup location and time.To ensure a on time departure, please be ready for pick up with your QR code for each passenger ready for scanning by your driver no less then 15 minutes before your pick up time. Any address with in the pickup zone is accepted as a pick up location. If the driver can not locate you, we will attempt to contact you on the phone number provided at the time of booking or we may ask the hotel to call the room. If we are unable to contact you, this will be considered a no show resulting in 100% cancellation fee.
AIRPORT PICK UPS
Upon arrival, after collecting your luggage, please make your way to BUS BAY 10 in the pickup area located at the end of the arrivals hall & contact us on + 61 7 4080 1580 to advise you are ready for pick up. Your driver will only be a few minutes away and will connect you to the next shuttle if traveling further then Cairns City. Please note through out high season or high numbers of passengers traveling on the same service to Northern Beaches & Port Douglas, this will be a direct service from the airport.
DELAYED FLIGHTS
Oasis Transport track and monitor all arrival flights. Should your flight be delayed there is no need to contact us as we will arrange for your booking to be moved to the next available service and have your driver meet you accordingly.
CANCELED FLIGHT
In the event your flight is cancelled, or you are no longer travelling, please contact us immediately to make alternative arrangements. Failing to do so will be considered a no show, resulting in 100% cancelation fee.
CONNECTIONS / BAGGAGE STORAGE SERVICES
Complementary baggage storage & airport pick up / drop off services are available if the scheduled services do not meet your flight times. Upon pick up of your first sector, Please leave your luggage on board the bus, clearly named with a contact number. Your luggage will be stored in a locked room at our office and will be put on your next service travelling onwards. Upon boarding to your final destination, please ensure all of your bags are on board before departing.
INFANT / CHILD SEATS
Complementary Infant/Child seats may be requested subject to availability and must be requested at time of booking. Please note: The driver will install the seat ready for your arrival, However, it is the parents responsibility to ensure the infant / child seat is fitted correctly & checked to your specific needs. Alternatively, infants may travel on shuttle services on the lap of the adult. Types of seats include: Infant Capsule 0-1 years, Forward facing 1-3 years, Booster Seat 4-7 years.
PAYMENTS, REFUNDS & CHANGES
Full payment must be made at time of booking & all tickets are non refundable unless stated otherwise. Please note to prevent delays to our services we do not accept cash payments on board & your booking is not confirmed until full payment has been made via the credit card payment link on your confirmation, by phone or bank transfer. Date / time changes may be made up until 4 hours prior to travel.
